AI in State Government

State governments are increasingly exploring how GenAI can streamline operations, enhance service delivery, and support policy innovation—while safeguarding human judgment, transparency, and accountability that define public governance.

Through an in-depth review of current pilot projects, emerging use cases, and early implementation lessons, the authors offer a forward-looking perspective on how GenAI can serve as a collaborative partner for state employees. The report maps areas where AI can complement, augment, or automate tasks within diverse state functions, from public health and transportation to education and environmental management.

Key recommendations include fostering cross-agency learning networks, investing in targeted workforce training and upskilling, and adopting governance frameworks that balance innovation with responsible use. By following these strategies, states can cultivate a technologically empowered and resilient workforce in an era of rapid digital change.

This report extends the IBM Center’s commitment to exploring the intersection of AI, workforce transformation, and government service delivery. It builds on prior Center publications such as GenAI and the Future of Government Work, which explores the transformative potential of GenAI in reshaping the workforce; Navigating Generative AI in Government, which outlines strategic pathways for integrating GenAI into public service; and Digital Modernization for Government: An Implementation Framework, which helps to create an evidence-based framework for digital modernization.